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[page-banner heading="FAQs" subtitle="Got questions? We've got answers! Browse our FAQs to find information on orders, shipping,
returns, and more. If you need further assistance, feel free to contact our team."][/page-banner] [faq-page sidebar_image="section/banner-12.jpg" sidebar_title="Save 25%
Today" sidebar_subtitle="T-Shirts, Hoodies & More" sidebar_cta="View More" sidebar_url="/products" quantity="16" category_1="My Account" category_id_1="myAccount" question_1="1. What can I do if I forgot my password?" answer_1="Use the \"Forgot password\" link on the sign-in page. We will email you a one-time link to set a new password — it expires in 30 minutes for security." category_2="My Account" category_id_2="myAccount" question_2="2. How do I update my email address?" answer_2="Sign in, open Account → Settings, and change the email field. We send a confirmation email to the new address; the change takes effect once you click that link." category_3="My Account" category_id_3="myAccount" question_3="3. Can I delete my account?" answer_3="Yes. From Account → Settings, scroll to Delete account. We retain order history for tax/legal reasons but personal contact details are removed within 30 days." category_4="Orders & Purchases" category_id_4="ordersPurchases" question_4="1. How do I place an order?" answer_4="Add items to your cart, click checkout, choose a shipping method, then enter your payment details. You will receive an order confirmation email immediately." category_5="Orders & Purchases" category_id_5="ordersPurchases" question_5="2. Can I edit or cancel an order?" answer_5="Orders can be edited or cancelled from your account dashboard within 1 hour of placement. After that the warehouse has begun picking and we cannot intercept." category_6="Orders & Purchases" category_id_6="ordersPurchases" question_6="3. What payment methods are accepted?" answer_6="We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions use TLS 1.3 encryption." category_7="Returns & Refunds" category_id_7="returnsRefunds" question_7="1. What is the return window?" answer_7="30 days from delivery for any unworn item in original condition. Sale items, intimate apparel, and final-sale flash sale purchases are excluded." category_8="Returns & Refunds" category_id_8="returnsRefunds" question_8="2. How do I start a return?" answer_8="Open the order in your account dashboard and click \"Start return\". We email a prepaid label for domestic orders within one business day." category_9="Returns & Refunds" category_id_9="returnsRefunds" question_9="3. When will I see my refund?" answer_9="Refunds are processed within 3-5 business days of us receiving the return. Bank posting times vary; allow up to 10 business days for the credit to appear." category_10="Shipping & Tracking" category_id_10="shippingTracking" question_10="1. How long does shipping take?" answer_10="Domestic standard ships in 3-5 business days. Express in 1-2. International standard takes 7-12 business days; express options are available at checkout." category_11="Shipping & Tracking" category_id_11="shippingTracking" question_11="2. How do I track my order?" answer_11="A tracking link is included in your shipment confirmation email. You can also see status from Account → Orders → Track." category_12="Shipping & Tracking" category_id_12="shippingTracking" question_12="3. Do you ship internationally?" answer_12="Yes — to most countries. Duties and taxes are pre-paid at checkout for select destinations; otherwise the courier may collect them on delivery." category_13="Fees & Billing" category_id_13="feesBilling" question_13="1. Are duties and taxes included?" answer_13="Domestic prices include sales tax shown at checkout. International orders to supported destinations include duties and taxes; otherwise the courier collects on delivery." category_14="Fees & Billing" category_id_14="feesBilling" question_14="2. Why was I charged twice?" answer_14="You likely see a temporary authorization hold plus the actual charge. The authorization drops off in 3-5 business days. Email billing@musifyconnectpro.test if you still see two charges after that." category_15="Other Topic" category_id_15="otherTopic" question_15="1. Do you have physical stores?" answer_15="Yes — visit our Stores page for a list of flagship and partner locations." category_16="Other Topic" category_id_16="otherTopic" question_16="2. How can I contact customer support?" answer_16="Email hello@musifyconnectpro.test or use the contact form. We reply within one business day."][/faq-page]
returns, and more. If you need further assistance, feel free to contact our team."][/page-banner] [faq-page sidebar_image="section/banner-12.jpg" sidebar_title="Save 25%
Today" sidebar_subtitle="T-Shirts, Hoodies & More" sidebar_cta="View More" sidebar_url="/products" quantity="16" category_1="My Account" category_id_1="myAccount" question_1="1. What can I do if I forgot my password?" answer_1="Use the \"Forgot password\" link on the sign-in page. We will email you a one-time link to set a new password — it expires in 30 minutes for security." category_2="My Account" category_id_2="myAccount" question_2="2. How do I update my email address?" answer_2="Sign in, open Account → Settings, and change the email field. We send a confirmation email to the new address; the change takes effect once you click that link." category_3="My Account" category_id_3="myAccount" question_3="3. Can I delete my account?" answer_3="Yes. From Account → Settings, scroll to Delete account. We retain order history for tax/legal reasons but personal contact details are removed within 30 days." category_4="Orders & Purchases" category_id_4="ordersPurchases" question_4="1. How do I place an order?" answer_4="Add items to your cart, click checkout, choose a shipping method, then enter your payment details. You will receive an order confirmation email immediately." category_5="Orders & Purchases" category_id_5="ordersPurchases" question_5="2. Can I edit or cancel an order?" answer_5="Orders can be edited or cancelled from your account dashboard within 1 hour of placement. After that the warehouse has begun picking and we cannot intercept." category_6="Orders & Purchases" category_id_6="ordersPurchases" question_6="3. What payment methods are accepted?" answer_6="We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions use TLS 1.3 encryption." category_7="Returns & Refunds" category_id_7="returnsRefunds" question_7="1. What is the return window?" answer_7="30 days from delivery for any unworn item in original condition. Sale items, intimate apparel, and final-sale flash sale purchases are excluded." category_8="Returns & Refunds" category_id_8="returnsRefunds" question_8="2. How do I start a return?" answer_8="Open the order in your account dashboard and click \"Start return\". We email a prepaid label for domestic orders within one business day." category_9="Returns & Refunds" category_id_9="returnsRefunds" question_9="3. When will I see my refund?" answer_9="Refunds are processed within 3-5 business days of us receiving the return. Bank posting times vary; allow up to 10 business days for the credit to appear." category_10="Shipping & Tracking" category_id_10="shippingTracking" question_10="1. How long does shipping take?" answer_10="Domestic standard ships in 3-5 business days. Express in 1-2. International standard takes 7-12 business days; express options are available at checkout." category_11="Shipping & Tracking" category_id_11="shippingTracking" question_11="2. How do I track my order?" answer_11="A tracking link is included in your shipment confirmation email. You can also see status from Account → Orders → Track." category_12="Shipping & Tracking" category_id_12="shippingTracking" question_12="3. Do you ship internationally?" answer_12="Yes — to most countries. Duties and taxes are pre-paid at checkout for select destinations; otherwise the courier may collect them on delivery." category_13="Fees & Billing" category_id_13="feesBilling" question_13="1. Are duties and taxes included?" answer_13="Domestic prices include sales tax shown at checkout. International orders to supported destinations include duties and taxes; otherwise the courier collects on delivery." category_14="Fees & Billing" category_id_14="feesBilling" question_14="2. Why was I charged twice?" answer_14="You likely see a temporary authorization hold plus the actual charge. The authorization drops off in 3-5 business days. Email billing@musifyconnectpro.test if you still see two charges after that." category_15="Other Topic" category_id_15="otherTopic" question_15="1. Do you have physical stores?" answer_15="Yes — visit our Stores page for a list of flagship and partner locations." category_16="Other Topic" category_id_16="otherTopic" question_16="2. How can I contact customer support?" answer_16="Email hello@musifyconnectpro.test or use the contact form. We reply within one business day."][/faq-page]